PRIVACY POLICY


Last Update: December 11, 2015

We at Hallmark Escrow Co., Inc., (referred to as "Hallmark”, “HMK”, "we," "us," or "our") recognize the importance of protecting the privacy of certain information ("Information") collected about our customers and prospective customers (referred to as "Customers," "you" or "your"). This privacy statement discloses what information we gather, how we use it, and how to correct or change it. At HMK it is our intention to give you an understanding about how we collect your Information and the use we make of it in the course of our business.

To that end, HMK gathers two types of information about Customers: data that Customers provide through optional, voluntary registration on our sites; and data HMK gathers through aggregated tracking, mainly by tallying page views throughout our sites. Such information enables us to tailor our content to fit Customers' needs better and to help our advertisers understand our audience. HMK will not disclose personal Information to third parties without your consent, except as may be noted in this Privacy Policy or disclosed to you when the Information is submitted.


HOW DOES HALLMARK COLLECT INFORMATION?


Optional registration

We collect information by specifically requesting it from you. Generally this occurs when you register at a site or request information or a service. Usually, the HMK sites and HMK's service partners use your information to operate the sites and to deliver services. HMK sites also use your information to inform you about other products or services available from HMK and its affiliates.


USAGE TRACKING


Use of Internet Protocol ("IP") Addresses:

An IP address is a unique number that is automatically assigned to your computer whenever you're surfing the Internet so that your computer can be identified by the main computers, known as "Web servers," that "serve up" Web pages.

HMK and/or its affiliates collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our site. When Customers request pages from HMK's and/or its affiliates' sites, our servers log the Customers' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a Customer's session will be logged, but the Customer will remain anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our site terms of use or terms of service or to protect our service, site, customers or others.


USE OF COOKIES


What are cookies? Cookies are small pieces of information that a Web site sends to your computer for record–keeping purposes, which information is stored in a file on your computer. Cookies make Web surfing easier for you by saving your preferences so that we can use the saved information to facilitate your use of our Web site when you return to the site. Cookies do not tell us your individual identity unless you have chosen to provide it to us.

By showing how and when Customers use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our Customers' needs.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of HMK and/or its affiliates' services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing marketing transactions. HMK and/or its affiliates have two primary uses for its cookies. First, we use them to specify a Customer's preferences. For example, Customers can specify keywords across several categories or markets so you don't have to tell us repeatedly about certain features in the home you are seeking. Second, we use cookies to track Customers' Web site usage trends and patterns. This helps us understand our Customers' needs better and improve areas of HMK's and/or its affiliate’s services that our Customers find valuable. While both of these activities depend on the use of cookies, you have the option of disabling the cookies via your browser preferences.


HALLMARK'S USE OF REMARKETING WITH GOOGLE ANALYTICS


HMK uses analytics data and the DoubleClick cookie to display ads when you visit our websites or other sites on the Internet. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt–out page or they may opt out of Google Analytics by visiting the Google Analytics opt–out page.


WITH WHOM DOES HALLMARK SHARE MY INFORMATION?


As a general rule HMK will not disclose any specific personal information that you submit to us about you ("Personal Information") in a manner that connects you with the Personal Information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. By leaving your contact information in one of our forms for example, in order to submit or register, you do so by agreeing to this Privacy Policy and our Terms of Use. The following describes some of the ways that your Personal Information may be disclosed.

Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from third parties. If you opt to receive information from these third parties, HMK will (with your permission) share your name, address, phone number and e–mail address with such third parties. Under confidentiality agreements, HMK may match Personal Information with third party data. Also, HMK may keep track of what portions of the Web site Customers are visiting and other Customer statistics, and aggregate this information to help us create a better experience for users of our Web site. This is all done without knowing your name or other Personal Information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.

Other: HMK may also disclose account Information in special cases when we have reason to believe that disclosing this Information is necessary to identify, contact or bring legal action against someone who may be violating HMK's terms of use or terms of service, or may be causing injury to or interference (either intentionally or unintentionally) with any of HMK’s rights or property, other HMK Customers, or anyone else. HMK may disclose or access account Information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.


HOW CAN YOU CONTROL THE USAGE OF INFORMATION?


In case you change your mind or some Personal Information changes (such as your zip code or e–mail address), we will try to provide a way to correct, update or remove the Personal Information that you give us. We also give you the opportunity to control the communications we direct to you. We offer Customers the opportunity to "opt out" of having Personal Information shared with parties outside of HMK and/or its affiliated companies. If a Customer wishes to update Personal Information or objects to any usage provided herein for any reason, he/she may e–mail the requested change to: zerotolerance@hallmarkescrow.com.


HOW WILL WE NOTIFY YOU OF A CHANGE TO OUR PRIVACY POLICY?


HMK may amend this Privacy Policy from time to time. If any substantial changes are made to HMK’s Privacy Policy, we will update and post the changes along with the new version on this HMK site.


WHAT HAPPENS WHEN YOU LINK TO A THIRD PARTY SITE?


You should be aware that when you are on HMK's and/or its affiliates' sites you could hyperlink or be directed to other sites that are beyond our control and/or outside our service. For example, if you "click" on a banner advertisement or a hallmarkescrow.com search result, the "click" may transfer you off the hallmarkescrow.com site. These other sites may include sites of advertisers, sponsors and partners that may use HMK's and/or its affiliates' logo as part of a co–branding agreement. These other sites may send their own cookies to Customers, collect data, or solicit Information.

HMK and its affiliates do not control such sites, and, therefore, are not responsible for their contents or the hyperlinks or advertising they choose to place on such sites. HMK's and/or its affiliates' inclusion of hyperlinks to these sites do not imply any endorsement of the material on such sites or any association with their operators. HMK's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond HMK's and its affiliates' control.

Please keep in mind that whenever you give out information online (for example, via message boards or chat) that information can be collected and used by people you don't know. While HMK and its affiliates strive to protect their Customers' information and privacy, we cannot guarantee the security of any information you disclose online, and you disclose such information at your own risk.


IS MY INFORMATION SECURE FROM OTHERS USING THE HALLMARK SITE?


The importance of security of all information associated with our Customers is an important concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, HMK and its affiliates can't ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, HMK uses industry standard efforts to safeguard the confidentiality of your information, such as firewalls and Secure Socket Layers.


YOUR ACCEPTANCE OF THESE TERMS


By using this site, you signify your agreement to HMK's Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Your continued use of HMK's and/or its affiliates' sites following the posting of changes to these terms will mean you accept those changes.

Quick Tips

Testimonials

For Michelle Smith: The Hallmark Team in Fullerton did a terrific job guiding me through my first escrow! Their expertise kept everything on track and on time! I request Hallmark on every offer I write.

- John G. Hancock, Realtor




For Jackie Moore: Jackie went the extra mile to help make sure this closed on time, thanks. . . . As usual an excellent job Jackie, I enjoy doing escrows with you....

- Jeanie Cooper




For Debra Boozer: Hallmark Escrow has always been #1 in my book. Debra and her crew go over the top when it comes to customer service. Working with Hallmark Escrow for the past 18 years has been a great pleasure. When I close an escrow with an outside agent and Debra is the escrow officer, the agent always has something good to say about her performance during the transaction.

- Geri Sexton, Realtor




Linda, just wanted to say THANK YOU for all your professionalism and help in getting this escrow closed in a timely manner. The sellers were very pleased with your work....

- Gil Rivera, Broker




For Debra Boozer: From our first escrow, Debra Boozer and her dedicated team at Hallmark Escrow have impressed us with their experience, knowledge, efficiency and professionalism and years later, we would never want to work with anyone else. We love being able to track the progress of the transaction online and the realtors we work with really appreciate the service. Online, on the phone or in person, Debra and her team are always available for us. Their high level of integrity, commitment and extensive knowledge of the escrow process have become invaluable tools in our kit that we can offer to our clients. We know when we open an escrow with Hallmark Escrow that we are providing the very best for our clients by partnering with excellence.

- Anna Orlow and Laura Orlow, Realtors




For Debra Boozer: It has been my pleasure and the strength of my business to be able to assemble a team with Debra and Hallmark as my escrow company.  She and her team are diligent and incredibly effective in making sure all aspects are take care of throughout the entire transaction.  She will never quit and will work until the last second to close a deal on time and that helps me with the trust of my clients.

- Kathy Leimkuhler, Realtor




For Debra Boozer: Hallmark Escrow has been on my side since I started real estate.  Hallmark has been the best resource to keep the most challenging transactions rolling smoothly.  Debra and her staff have been instrumental in making sure I embrace short sales and guide me and the homeowners through the process.  Debra and her staff never fail to answer any queries related to escrow even when they are not the assigned escrow.  Hallmark has gone above and beyond to support me in my real estate career and I owe my success to them.

- Regina Singh, Realtor




For Michelle Smith: Knowledgeable and personable – it takes both to make a real estate agent happy! The Hallmark Fullerton office is never too busy to answer questions and find solutions and they do it with a smile and sense of humor. I can go there with absolute trust in what they say. They make my job easier and I know my clients are well taken care of.

- Mark Bernstein – Realtor




For Michelle Smith: Michelle and Ellen are a fantastic team. They are always supportive and efficient when we need their assistance. These ladies are super efficient and are always read to stop whatever they are doing to help any agent when called upon. Sometimes we are lined up in the offices and they simply handle all of us as though we are #1 at that moment. I always try to get Michelle and Ellen on all of my deals.

- Shelly Merbach – Realtor




For Michelle Smith: Let me express my gratitude and appreciation for the exceptional service put forth by Michelle Smith with Hallmark Escrow. Her professionalism, attention to detail and time sensitive awareness is flawless. I truly look forward to our next closing and will definitely refer her business in the future. I cannot thank Michelle enough for the excellent customer service!

- Rachelle R. Shell, Loan Officer




For Michelle Smith: Michelle and Ellen at Hallmark Escrow always do a fantastic job for me and my clients. They work well with my team and are very thorough and precise. I place my escrows with them whenever possible and recommend them whole-heartedly.

- Matt Switzer, Loan Rep




For Michelle Smith: I have now used Michelle, Ellen and Abby at Hallmark Escrow on 3 transactions. Their service has been outstanding. They have gracefully dealt with my most difficult client many times and always put him at ease. Their quality work has made my career much easier!

- Rob Weiss, Realtor




For Michelle Smith: I use Michelle and Ellen at Hallmark Escrow whenever I am the listing agent. I try to also use them when on the buyer’s side because I know they will get things done quickly and correctly. From my experience with outside escrow companies, I find that Michelle and Ellen are so much more knowledgeable than most. They have always given me excellent service and continually have gone above and beyond what standard service would offer including staying very late to get an escrow closed for me. When my deal is with Hallmark Escrow in Fullerton, I know I am covered and it is one less thing I worry about.

- Dana Habener, Realtor




For Michelle Smith: They are kind, professional, extremely knowledgeable and totally capable of meeting the challenges of all aspects of our complicated escrows. They always offer helpful information at our office meetings. My clients have also commented that they have been pleased with the services rendered and that always makes me look good. Thank you Michelle, Ellen and Abby for all of your hard work and for always being there when I need you.

- Agi Mezei, Realtor




For Michelle Smith: Hallmark Escrow Fullerton has always been a great help. Their knowledge base is extensive and experience level very valuable. The staff is friendly and consistent. They have handled big problems with difficult people exceedingly well. I recommend them often.

- Beau Watkins, Realtor




For Debra Boozer: Hallmark Escrow recently handled a transaction for my wife and me. We were very pleased with the service we received from Debra Boozer and her staff. They were very professional, friendly and timely in handling the matter at hand. We would not hesitate to use their services in the future.

- Douglas T. Munroe, Buyer




For Michelle Smith: Michelle and Ellen are very professional and knowledgeable escrow officers. I would recommend them any time. Thank you for all the escrows we closed together.

- Victor Mexhinsky, Realtor




For Michelle Smith: There are reasons I have followed Michelle Smith as she has moved around the escrow world here in Orange County. They are Performance, Reliability and Trust and all while maintaining the ultimate level of customer service. Starting back 25 years ago, Michelle has acquired a wealth of knowledge and experience in dealing with some of the most challenging, complex and problematic escrows imaginable – I know because I brought many of them to her! Michelle, thanks for all the help, hard work and patience over the years. You’re the best and I sincerely appreciate the fact that you have always exceeded my expectations and have never let me down! Cheer’s to another 25 years!

- Scott Weimer, Broker




For Michelle Smith: Hallmark Escrow took care of everything. I feel like I took advantage. Their professionalism and knowledge made my current closing go through so easy for me that I can’t wait until our next escrow. Thanks Hallmark, especially to Michelle Smith and Ellen Hale.

- Pablo Salcedo, Realtor




For Stephanie Alberts: I have been a realtor for 10 years and have used just about every escrow in town. Hallmark Escrow is truly one of the best, if not the best I have used. Hallmark does not expect your business, they earn your business. They do this with exceptional customer service to you and your clients. With Hallmark, communication is easy and challenges are tackled and conquered. I appreciate their hard work and they show me that they appreciate my continued business. I would recommend their service to anyone in the real estate business – you will not be disappointed.

- Dutch Kleindienst, Realtor




For Stephanie Alberts: We want to thank you and your team for your constant communication and professionalism. We are forever grateful!

- Lesley H., Buyer